SHIPPING POLICY

Where do you ship?

MOA Snacks ships to Canada and the US.

When can I expect my order to arrive?

Regular orders generally leave our warehouse within 1-2 days. Regular shipments are with FedEx or Canada Post. Currently, we offer only express shipping arriving at your doorstep within 3-5 business days.

Can I track my order?

Of course! What fun would online shopping be without anticipating your package? We’ll keep you updated via email while we complete your order. And we’ll send you a tracking number so you can track its progress to your door. Look up the status of your order at any time. Just log in to your profile to view your order history. Your tracking number will be available here as well.

How much does shipping cost?

Our shipping rates a below;

  • $10 flat-rate in Canada for orders less than $50

  • Free shipping on orders over $50 in Canada

  • C$15 flat rate in The US for orders less than $100

  • Free shipping on orders over $100 in The US

RETURNS & REFUND

The customer has 7 days following pick-up or reception of their order to request a reimbursement or exchange and ship us back. If your item was damaged during delivery please provide details and a picture of the item and send it to contact@themoafoods.com. Furthermore, if you receive the wrong item, please contact our customer service by phone (226-989-8337) or email (contact@themoafoods.com) so we may correct the situation as quickly as possible. 

After this time period, NO RETURNS and NO REIMBURSEMENT will be accepted on all our products due to several reasons: improper handling, possible tampering, quality, freshness and liability. We have no way of knowing what someone does with the product once it is out of our hands. Therefore, we never accept returns to ensure your safety, and your privilege of getting the freshest and best quality products available. 

If you have any issues or concerns regarding a product, please email or contact us by phone and we will gladly answer any inquiries you may have.